Patient Experience Consultant

Dr Liz Murray BCA is a British Citizen Award–winning medical doctor, Patient Experience Consultant and health advocate. Combining clinical insight with her own lived experience of complex health conditions, she brings a unique dual perspective to healthcare improvement.

She works with organisations, NHS bodies, charities and corporate partners to design and deliver patient-centred services, communication strategies, education programmes and campaigns that drive genuine cultural change.

• Patient Experience Consultancy – helping organisations understand, measure and improve the lived experience of care.
• Strategy & Advisory Support – shaping patient-centred frameworks, communication plans and inclusion strategies.
• Education & Training – keynote sessions or workshops on empathy, lived-experience inclusion and communication in healthcare.
• Campaign Design – guiding creative, media or awareness campaigns to ensure authentic, patient-first messaging.
• Research Collaboration – supporting co-design projects, qualitative insight gathering, or patient-voice integration.

Liz's approach is collaborative, structured, and impact-driven.

1. Initial Discovery Call (30 mins) – to understand your goals, scope, and audience.
2. Proposal & Scope Agreement – a short outline confirming deliverables, timeframes, and fees.
3. Consultancy Phase – tailored sessions, document reviews, workshops or strategy support as agreed.
4. Follow-Up & Evaluation – a short debrief or implementation summary to ensure outcomes are achieved.

All consultancy is delivered remotely or in-person as required, with confidentiality and professionalism assured.

Consultancy services are charged at an hourly or daily rate. Please contact for more information.